Have a Question? We’re Here to Help!
If you can't find your answer, please just send your question to:
info@kenragrace.com.
- All
- General Questions
- About your order
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 24-36 hours!
General Questions
We accept the following forms of payment, both online and in-store:
• Visa, MasterCard
• Apple Pay
• Google Pay
• PayPal
• Kenra Grace gift cards
You need to be signed into your iCloud account to see Apple Pay as an option on Kenragrace.com. If you are shopping on Kenragrace.com, you need to use Safari as your web browser.
In the UK it is illegal to sell or describe any item as Gold, Silver, Platinum or Palladium unless it is hallmarked.
A UK hallmark is struck by an independent assay office and guarantees the precious metal content of the item you are buying.
Polishing jewelry regularly will take care of most tarnishing and cleaning problems and help reduce the chance of skin irritation. We recommend a lint-free polishing cloth. If your jewelry needs a little more attention than gentle polishing, use a mild solution of lukewarm water and soap with a soft brush. Avoid the use of harsh chemical dips. Gemstones and pearls require special care, so we recommend they be professionally cleaned.
To minimize the chance of scratches, separate your jewelry into a compartmentalized box, and store each design in one of our soft flannel pouches. Keeping your sterling silver jewelry in air-tight plastic bags or containers also helps minimize tarnishing. Storing your jewelry somewhere with relatively low humidity will also minimize oxidation issues, i.e. don’t leave them in a bathroom or near showers.
About your order
Once an order is placed, you cannot update any items in the order. You would then need to place a new order with the updated items. We also offer FREE returns and exchanges on all UK orders. You can make a return or exchange in-store or start your return online.
If you still have questions, please contact us by phone at +44 (0)20 3332 2653, or by email at info@kenragrace.com.
You are unable to make any changes to the shipping address after the order has been placed. We apologize for the inconvenience.
Please contact us if you need to change your Shipping Address
Once an order is placed, the next order is treated as a totally separate order. If the item(s) are in stock, we will ship the new order within 24 hours.
Orders are processed quickly, leaving a short window of time to adjust and/or make cancellations. To change an order, contact Customer Service as soon as possible. Our team will do their best to accommodate requests.
You can reach Customer Service at +44 (0)20 3332 2653, Monday through Friday from 9am to 6pm (GMT), and Saturday 9am to 4pm.
Yes! We offer FREE Shipping on all orders over £59 / $69 or €69
Many of our designs can be engraved. While shopping on our website, look for the engravable flag for these designs. Click the “Add Text” or “Add Image” button before adding the design to your bag.